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"Treated me with kindness and respect"

About: Royal Alexandra Hospital / Dermatology

(as a service user),

I was referred by my GP to the dermatology clinic at the RAH Paisley. I had an appointment 10 days after my referral.

I attended the clinic in the morning and was welcomed by a friendly receptionist. I was assessed by Dr Makin, who was empathetic and helpful and quickly made a treatment plan.

I returned to the clinic in the afternoon and had a biopsy performed by Alan, assisted by nurse specialist Cath. They talked me through the procedure and the aftercare and treated me with kindness and respect.

Bravo to everyone in the dermatology department for providing such a wonderful service.

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Responses

Response from Charlotte Ashton, Lead Nurse, Dermatology, NHS Greater Glasgow and Clyde last month
Charlotte Ashton
Lead Nurse, Dermatology,
NHS Greater Glasgow and Clyde
Submitted on 15/03/2024 at 13:33
Published on Care Opinion at 13:33


Dear Indusgg69

Thank you for taking time to give us feedback on your Dermatology experience. I am Glad to see that you found your experience was a good one. I am pleased that you found the staff welcoming and that you felt treated with kindness and respect.

I will pass on your kind word to the staff involved.

regards

Charlotte Ashton

Lead nurse

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