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"Excellent Service - Great teamwork"

About: Kent & Canterbury Hospital

I have now been fully discharged after having a robot assisted radical prostatectomy.

The preoperative investigations were extensive, extremely thorough. During this time the care, kindness, communication and information was extensive. The seminar held for all prospective patients and their partners was innovative. Having this level of information about the procedures and post-operative care left no surprises and in my view aided a rapid recovery. The close teamwork that clearly takes place in this department is impressive. During the time when face to face consultations were not possible I always felt supported by the quality of the telephone contact and subsequent communication with my GP practice. The urology and andrology team who were responsible for my care and treatment should be commended. This level and quality of service (particularly the teamwork) is not available privately.

I am now fully discharged and free of my original condition.

Thank you all so much for your care and kindness.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust last month
East Kent Hospitals University NHS Foundation Trust
Submitted on 14/03/2024 at 13:17
Published on Care Opinion at 13:17


Thank you so much for your feedback. Its so nice to read about a patient having a positive experience and I thank you for passing this on.

Its lovely to read about the teamwork and level of communication that you received in relation to the procedure. I am pleased to hear that you feel that this aided your recovery.

I will share your comments with the department and wish you all the best.

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