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"Double edged sword."

About: Scarborough General Hospital

I was treated with care and dignity at all times and everything was explained twice.

Unfortunately I could not tolerate the procedure, even though I have had this done before as it was so awfully painful even with gas & air, it had to be stopped after just a few minutes but the staff were incredibly kind, compassionate, and understanding of my needs, and the Dr performing the procedure was brilliant and understood why I had to stop.

However, I was rather worried to see someone had written on my red wristband and on the notes that I was allergic to Nsaids, but was ok to have Opiates, and its the other way round. Quite an important mistake to make which could have meant a very different outcome.

Also on my paperwork someone had written my pain score reply as 2 out of 4, and mild, it was in fact a 4 out of 4, and absolute agony

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Responses

Response from York and Scarborough NHS Trust last month
Submitted on 27/03/2024 at 16:24
Published on Care Opinion at 16:24


Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.

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