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Excellent practice by everyone

Story from nhs.uk

"Excellent practice by everyone "

About: Poole Hospital

Extremely impressed with Poole hospital when I took a friend to ITU department today. Friendly efficient patient and department was clean. Everyone very helpful and explained everything to my elderly friend. Thank you

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Responses

Response from Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust last month
University Hospitals Dorset NHS Foundation Trust

Submitted on 25/03/2024 at 13:02
Published on Care Opinion at 13:02

Dear Mrs Greenaway,

Thank you so very much for your feedback about Poole Hospital and ITU when you attended with your friend. It is really lovely to know when things have gone so well and it is marvellous to hear that things were explained thoroughly. As a Trust we do try and have our patients seen in a timely manner and it is great that your friend was treated efficiently. Also, it is nice to hear that it was clean.

Thank you so much for taking the time to share your positive experiences, I will share this with the ITU team who will be very appreciative of your kind comments

Warm Regards

Patient Experience Team

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