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The service from all your staff was amazing

Posted By Shosho64

"The service from all your staff was amazing"

About: Royal Alexandra Hospital / Accident & Emergency

(as a relative),

Recently went to A&E with my teenage grandson, after a knock on the head from a rugby game.

We were seen by a triage nurse within 20 mins, even though the waiting room was so busy, we only waited another 40 mins and was see by a nurse practitioner who gave my grandson a complete check over, then gave us advice on what to look for in the next 24 hours.

Can I just say the service from all your staff was amazing, I can't thank you all enough, thank goodness for our NHS

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Responses

Response from Gerry McLaughlin, Lead Nurse, Emergency Care and Medical Services, NHSGGC last month
Gerry McLaughlin
Lead Nurse, Emergency Care and Medical Services,
NHSGGC

Submitted on 15/03/2024 at 11:27
Published on Care Opinion at 11:27

Dear Shosho64

Thanks for sharing your experience of our department. Always such a fright with any head injury. It's great to hear your Grandson was assessed and able to be discharged with advice.

I'm incredibly proud to respond on behalf of the whole team and acknowledge your kind comments.

This will be displayed in the staff area for all to see.

Thank you once again.

Gerry

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