"Assessment in A&E sent by GP"

My mother is in her 60s and was recently sent urgently to A&E, where after numerous blood pressure readings were above 200 systolic and finally rested at 96 diastolic. While known to have high blood pressure and a history of two ischemic strokes and TIAs, this presentation was different, she had legs and hands swelling, she was experiencing numbness down her left hand side and found it difficult in dexterity.

On arrival with her GP letter she was triaged 1 hour and 20mins later, she described the blood pressure cuff as tightening up and down lots with no result on the monitor. She wanted to know what her blood pressure was. 5 hours later no further updates or rechecks, she was told she needed an ECG and bloods (I’m assuming there’s fluid accumulation they might need to check her kidney function). Here we are 12 hours later and frequent requests to re check my mother's blood pressure or at least check her bloods and being told - we will be with you soon. 

I’m sorry but as a health professional myself I fear we have lost all care and compassion for the frail. I know the NHS is on their knees but 12 hours is ridiculous waiting for someone with high risk co morbidities. We also asked for analgesia twice which we are still waiting on. Surely when there’s triggers on a news chart this recommends review at some point over the stay in A&E.