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"I would prefer to use this clinic for similar symptoms in future."

About: Barnstaple Health Centre / Barnstaple Sexual Health

(as the patient),

After calling the clinic they informed me I could book an appointment or attend today at the drop in clinic, which I did.

The receptionist was friendly, welcoming & kind, the female doctor I saw was amazing! Her name was Elizabeth, she made me feel extremely comfortable discussing symptoms & concerns.

We went through my history & current health circumstances.

We discussed the best course of action & went from there, she talked me through each test which were done quickly & gently.

The results were almost immediate so we discussed treatment for now beginning the same day & what to expect if further tests that were sent away showed any issues. I couldn’t have wanted for a better experience & much quicker, in depth & comfortable than the GP.

I would definitely prefer to use this clinic for any similar symptoms in future.

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Responses

Response from Hannah Hill, Administrator (Northern Services), Sexual Health (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Hannah Hill
Administrator (Northern Services), Sexual Health (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 13/03/2024 at 14:54
Published on Care Opinion at 14:54


Dear Dracofk65,

Thank you for taking the time to provide fantastic feedback about our service. We are so pleased that you found the receptionist to be welcoming, friendly and kind and the female doctor you saw was amazing. It's wonderful to hear that you felt comfortable discussing symptoms and were provided with the best course of action for treatment.

I will happily share this with the rest of the team.

If you need to contact us, please call us on 0300 303 3989 Monday-Friday 8:30-5pm or visit our website at https://www.devonsexualhealth.nhs.uk/

Best wishes

Hannah

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