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A well-oiled team who gel together

Posted By tanzaniteblue

"A well-oiled team who gel together"

About: Community Wards / Stroke Unit Ninewells Hospital / Acute Stroke Unit Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My mum had a stroke in late 2023.  I called 999 and an ambulance was here very quickly.  She was taken to Ninewells Hospital in Dundee.  The Professor on site drained the blood clot in Mum's neck and placed a stent in the artery.  My Mum remained on Ward 5, Ninewells where she received excellent care.  Her life was saved that day and she was given the best possible chance for survival.  The whole team were absolutely wonderful.  Despite being a very busy ward the staff always had time for us too.

Ten days later Mum was transferred to the Stroke Re-Hab unit in Perth Royal Infirmary.  She received outstanding care from a very professional team from the Consultant, Kirsty and her team of doctors.  The entire nursing staff and Health Care team were absolutely fantastic.  Nothing was too much trouble.  The Physio Department were wonderful and special thanks to Andrew who lifted Mum's spirits whilst doing wonderful work with Mum. 

I cannot speak highly enough of the nursing care Mum received on this unit.  Every single nurse went above and beyond to give Mum the very best care they could. They encouraged Mum every day and gave her reassurance and helped keep her spirits up with positivity .  Not only did Mum receive outstanding care, we as a family were treated wonderfully.  Any questions we asked were answered promptly and we felt we could leave Mum each day knowing she was receiving excellent care and was in the right place to aid her recovery.

This unit is fantastic.  Every single member of the staff deserves the utmost praise.  It is a well oiled team who gel together to give the very, very best to all of their patients.  

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last month
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 12/03/2024 at 11:51
Published on Care Opinion at 11:51

Dear tanzaniteblue

Thank you for sharing your story. It is always a very worrying time when a loved one has a stroke so I am delighted to read that you are happy with all the care your mum received.

If you would like me to pass on your thanks to the ambulance crew then may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your mum's name, and the address and date we attended.

I do hope your mum is recovering well.

Kindest regards

David

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Response from Jane Brown, Nurse Manager, Medicine and Cardiovascular, NHS Tayside last month
Jane Brown
Nurse Manager, Medicine and Cardiovascular,
NHS Tayside

Submitted on 12/03/2024 at 15:55
Published on Care Opinion at 15:55

Dear tanzaniteblue

Thank you for sharing your mum's journey and your experience with us. It's an extremely worrying time when family members become unwell and we're grateful to you for taking the time to share your story with us.

The entire team within the Acute Stroke service endeavour to deliver the best care and experience for our patients and their families and I will be sure to pass on your thanks to everyone involved.

Thank you again for your feedback and we all wish your mum well in her ongoing recovery.

kindest regards

Jane Brown

Senior Nurse

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Response from Anne Davidson, Senior Nurse, Tay Ward, Stroke Unit, Psychiatry of Old Age and Simpsons Day Unit Admin Team - Perth Royal Infirmary, Perth & Kinross Health & Social Care Partnership last month
Anne Davidson
Senior Nurse, Tay Ward, Stroke Unit, Psychiatry of Old Age and Simpsons Day Unit Admin Team - Perth Royal Infirmary,
Perth & Kinross Health & Social Care Partnership

Provide support and management of the above named nursing and administration services noted

Submitted on 14/03/2024 at 11:48
Published on Care Opinion at 12:16

picture of Anne Davidson

Dear tanzaniteblue,

Thank you very much for taking the time to provide our teams with such positive feedback around the care of your mum. The ward staff strive to deliver the care and treatment that you have described within your story. This has been shared with the team to ensure they are aware of such a positive story. Thank you for mentioning individuals and including the rest of the team collectively as to how they work together with the same vision and focus on care delivery.

I hope your mum is continuing to recover from her stroke.

Many thanks

Anne Davidson

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