"Perception that the views of patients not seen as important"

Having recently been an inpatient at Highbury Hospital I was asked by my Community Psychiatric Nurse if I would be willing to speak to the Care Quality Commission as part of their recent inspections as they had expressed a desire to incorporate patient views. I was happy to do this and my CPN forwarded my details to the CQC team. After that, no-one from the CQC contacted me, which I felt was rather inconsiderate given that after agreeing to participate I then felt "on point" to answer a call that never came. The lack of contact also created a perception that the views of patients were not seen as important.