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"She provided support and reassurance to my wife"

About: University Hospital Wishaw / Medical Diabetics (Ward 6)

(as a relative),

I would just like to say a huge thank you to Samantha (senior charge nurse of ward 6) on behalf of my wife and I. She has such a caring and nurturing manner and a clear passion for her job, ensuring that the patients within her ward receive the highest quality of care. She provided support and reassurance to my wife and went above and beyond to ensure that she was able to receive her procedure and treatment. 

Samantha is a prime example of what a charge nurse should be and how a team should be run. My wife cannot thank Samantha enough for everything that she did for her. She is an asset to the NHS and deserves recognition for the wonderful work she is doing!

We would also like to mention Jenna, Danielle, Kelly, Mia and the student nurse Emily for the wonderful care and beside manner and to the domestics for always brightening up her day. 

Thank you to the NHS, too often you hear negative stories, it is important to highly the great work that they do. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 13/03/2024 at 23:47
Published on Care Opinion at 23:47


picture of Jennifer Montgomery

Dear A loving wife,

Thank you for sharing your experience on Care Opinion of University Hospital Wishaw, Medical Diabetics.

I am so pleased to hear that your wife has been so well looked after by Samantha and the whole team in ward 6. It must have been so reassuring for you both to know that your wife was in such good hands and receiving such person centred care by all the staff, and that they have been led by a compassionate and nurturing leader in Samantha.

I look forward to passing on your kind words to the whole team who I am sure will get a real boost in hearing it. It is encouraging for staff to be recognised and the whole team will get a real boost in hearing your feedback.

I hope your wife is recovering well.

Kind Regards,

Jenni

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