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"Fantastic care after recent hospital admission"

About: St John's Hospital / Accident & Emergency St John's Hospital / Gynaecology

(as the patient),

I attended Out of Hours at St Johns Hospital due to a flare up of my chronic pelvic pain. I cannot remember the doctor's name who initially reviewed me but he is was so kind and understanding, I advised I get anxious seeing health care professionals and he put me so at ease. 

He referred me to ward 12, the gynaecology department, where I was taken care of by a nurse called Emma, alongside a health care assistant and a doctor. Emma is the only name I caught, however the care I received from all that nightshift was outstanding. I could not fault anyone at all and compassion from the doctor, Emma and the healthcare assistant was remarkable. It was lovely to see people who are fantastic at their jobs as well as being able to see they truly cared. 

I cannot thank these professionals enough and I hope the positive feedback is able to get sent to them so they are acknowledged, they are truly in the correct profession and I cannot thank them enough! I am just sorry I was not able to catch everyone's name to properly thank them. 

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Responses

Response from Rachel Anderson, Clinical Director of Emergency Medicine, Accident & Emergency, St John's Hospital, NHS Lothian last month
Rachel Anderson
Clinical Director of Emergency Medicine, Accident & Emergency, St John's Hospital,
NHS Lothian
Submitted on 13/03/2024 at 12:22
Published on Care Opinion at 12:22


Hello there.

Thank you for this feedback regarding the Emergency Department. I'm very pleased you had a good experience and felt listened to. I'll make sure the team as a whole get this feedback - that way it encourages the good work to continue.

All the best.

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Response from Gillian Treadwell, Senior Charge Nurse, Gynaecology, St John's Hospital, NHS Lothian last month
Gillian Treadwell
Senior Charge Nurse, Gynaecology, St John's Hospital,
NHS Lothian
Submitted on 13/03/2024 at 14:28
Published on Care Opinion at 14:41


Hi coinhk79

Thank you for taking the time to post feedback regarding your recent attendance at A&E and Ward 12.

I am really pleased to hear that you received compassionate and kind care from all the staff who looked after you.

I have passed your feedback and thanks onto Staff Nurse Emma who was so touched that you took the time to comment on the care you received from her. Your feedback will also been shared with the wider team in Ward 12.

I hope your systems have improved for now and you are keeping well.

Best Wishes

Gill

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