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added a lot of unnecessary stress

Posted By velazs67

"added a lot of unnecessary stress"

About: Maternity care / Post-Natal wards (E and Johnston house) Maternity care / Theatre

(as a service user),

1st time mum giving birth in early March. Care during the birth was next to nothing the midwives were so good. Reassuring me during a very panicked c section. 

However on the day of discharge we waited around all day till 5pm only to be told we had to leave our room and go to the discharge lounge to await discharge meds. I had only had my c section 2 days prior. And was left to sit in what looked like a storage closet for a few more hours with a newborn in a car seat. Sat on a chair with No evening pain relief made available either. I actually think it got to the stage we were forgotten about.  Added a lot of unnecessary stress. 

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Responses

Response from Laura Maunder, Lead Midwife, Maternity Assessment Unit/Early Pregnancy Unit/Johnston House/E Ward/Day Obstetric Unit, Belfast Health and Social Care Trust last month
Laura Maunder
Lead Midwife, Maternity Assessment Unit/Early Pregnancy Unit/Johnston House/E Ward/Day Obstetric Unit,
Belfast Health and Social Care Trust

Lead Midwife

Submitted on 12/03/2024 at 09:23
Published on Care Opinion at 09:39

Thank you for taking the time to send in some feedback to maternity services. I was so happy to read that you felt very supported during your Caesarean section which can be a scary experience, I will ensure this feedback given back to the delivery suite and theatre teams

I am sorry that did not have a great experience when you were transferred to the discharge lounge. I will discuss your feedback with the ward sister and review the discharge area to make changes so it is a more comfortable area for women and babies to wait whilst waiting on medications arriving from pharmacy.

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