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Care and support could not be faulted

Posted By Very Proud Patient

"Care and support could not be faulted"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Orthopaedics Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I fell at the top of Dumyat in the Ochills and had to be stretchered down by the Ochills Mountain Rescue team. Paramedics also attended the top of the hill to assist. All of the support to get down and into hospital was amazing and really supportive.

The team in A & E were great and I needed emergency procedures by an orthopaedic team. All of the medical and nursing team were incredibly professional and care and support could not be faulted. On admission to Ward B23 I have been provided with excellent care and support. Nurses, Student Nurses, Medics and the Ortho Surgical Team, the Recovery Team,  OT's, Physio's, Healthcare Support Workers, Porters and the Ancillary team were all so good. I am really impressed and would really like my thanks and feedback to be passed on.

I am a nurse myself so this experience of such a high quality health service has been really welcome. All of the team involved in my care have enabled what could have been quite a difficult few days to be positive. The biggest thanks and respect to each and every one of them . 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last month
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 11/03/2024 at 13:50
Published on Care Opinion at 13:50

Dear Very Proud Patient

Thank you for sharing your story. It must have been a very worrying time so it is nice to read that you are happy with the care you received.

If you would like me to pass on your thanks to the ambulance crew that attended could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the date of the incident.

I do hope that you are recovering well.

Kindest regards

Dave

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Response from Mhairi Dunbar, Senior Charge Nurse, B23 Orthopaedic Trauma, NHS Forth Valley last month
Mhairi Dunbar
Senior Charge Nurse, B23 Orthopaedic Trauma,
NHS Forth Valley

Submitted on 11/03/2024 at 15:10
Published on Care Opinion at 15:10

Dear Very Proud Patient,

Thank you so much for taking the time to post your feedback! I have already shared it with the B23 team. Hope you are doing well!

Mhairi
B23
Senior Charge Nurse

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Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley last month
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 12/03/2024 at 11:06
Published on Care Opinion at 11:06

Dear Very Proud Patient

Thank you very much for taking the time to share your experience with us. It must have been very frightening for you! I hope you are recovering well.

I am very pleased to hear such positive feedback for the Emergency Department, especially whilst we are working under such challenging circumstances. I will ensure this is passed on to the team.

Take care and thank you again

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