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"An experience to ensure optimal healing"

About: Forth Valley Royal Hospital / Surgical Assessment Unit Forth Valley Royal Hospital / Xrays & Scans

(as a service user),

I had an acute illness recently and was admitted to the Surgical Assessment Unit at Forth Valley Hospital. 

From time of admission till discharge home I was treated with care and respect by all members of staff in the ward , the porters and radiology staff.

The standard of care is exceptional and everyone is friendly and happy to help. Even when busy nothing was too much trouble (a hairdryer was found for me to use in moments!) I felt safe and was kept informed as to what was going on. I was kept pain free.

The beds were comfortable and the standard of hygiene is absolutely exceptional. The food was nutritious and tasty , delivered hot with kindness and care.

All staff showed candor with a skilled sensitivity. Every student nurse, a high level of care and understanding.

All in all an experience to ensure optimal healing. Thank you .

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Responses

Response from Donna Calder, Senior Charge Nurse, Ward B12, FVRH last month
Donna Calder
Senior Charge Nurse, Ward B12,
FVRH
Submitted on 11/03/2024 at 08:09
Published on Care Opinion at 08:09


picture of Donna Calder

Good Morning 'apusqd86'

Firstly, I do hope you are doing well and remain so.

I would like to thank you for your lovely feedback on the care we provide here at our Surgical assessment Unit. We continually strive to ensure every patient gets the right care at the right time.

From the team and I, we are humble and so appreciative of your kind words in this difficult time in NHS.

kindest Wishes

Donna Calder

SCN

SAU

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