This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My experience has been second to none"

About: Community Mental Health Teams (CMHT) / Magherafelt CMHT Holywell Hospital / Tobernaveen Upper - acute admission

(as a service user),

I wish to share my experience of the care I have received over the past year.

Mainly from Anne (Magherafelt Eating Disorder team). I can hand on my heart say without Anne’s care, support and encouragement I wouldn’t be alive today. Anne went above and beyond to help me overcome a lot of very very difficult days. I truly believe she was my guardian angel. She is a wonderful person and a total asset to the Northern Health and Social Care Trust.

Karen (Dietician Magherafelt) is incredibly devoted to her work and worked so hard to get me on a better path. It’s so comforting to know that people like Karen genuinely care. Myself and my family will never forget how hard Anne and Karen worked to help me overcome a lot of very difficult challenges.  

I also wish to express my gratitude to the staff of Tobernoveen Upper - the staff there were faultless working so so hard and giving their undivided care and attention to all the patients. Their work isn’t easy but they treat it as their vocation- treating everyone with care and respect. 

Overall, my experience has been second to none and I feel all the staff mentioned should be commended for their superb standard of care.

Myself and my family are extremely grateful and will never forget how good everyone was to me during the toughest days of my life. Thank you so much xx

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Joanne Coyles, Clinical Services Manager , Adult Eating Disorder Service, NHSCT 2 weeks ago
Joanne Coyles
Clinical Services Manager , Adult Eating Disorder Service,
NHSCT
Submitted on 08/04/2024 at 12:26
Published on Care Opinion at 12:27


Thank you so much for taking the time to leave this wonderful review. It has truly been a delight to read and really appreciated. I have passed this on to Anne and Karen who are very grateful for your kind words.

I wish you all the best in your recovery and future. Take care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sarah Arthur, Patient Client Experience Facilitator, Patient Experience, Northern Health and Social Care Trust 2 weeks ago
Sarah Arthur
Patient Client Experience Facilitator, Patient Experience,
Northern Health and Social Care Trust
Submitted on 11/04/2024 at 13:31
Published on Care Opinion at 13:31


picture of Sarah Arthur

Hi dancingqueen82,

My name is Sarah Arthur (Patient Client Experience Facilitator) I am posting this response on behalf of Sharon McVicker (Head of Acute Mental Health Services) and Martin Brady (Ward Manager) TNU -

“ Thank you so much for your kind words and for taking the time to leave feedback it is very much appreciated by all the team in TNU. Best wishes for the future. "

Sharon and Martin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k