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Unprofessional

Story from nhs.uk

"Unprofessional "

About: Connect Physical Health

I have Just seen an nhs physiotherapist very disappointed. He was saying it’s my rotator cuff,and I asked him to look at my recent scan notes which said inflammation of bursa .He was very contradicting,I do not want to be seen by him again. I felt it was a bit guesswork with him ,I think this was probably down to lack of experience,or that’s the way he came across. This is the second Physio in that particular hospital that I have been disappointed in. Physio’s don’t do anything anymore, except to ask a few questions and give you a couple of exercises. Unlike private physio’s that actually massage and go into your symptoms in more depth . NHS cutting corners again.

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Responses

Response from Connect Physical Health last month
Connect Physical Health

Submitted on 06/03/2024 at 16:32
Published on nhs.uk at 16:32

Good afternoon

Firstly, my apologies for the delay in responding to your comment.

I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you.

Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised.

If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive.

Kind regards

Lesley Crosby, Director of Governance and Quality

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