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"Exceptional care"

About: Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / General Surgery

(as the patient),

I just want to express my utmost gratitude for all the staff that were involved in my care for a recent abscess drainage. I was admitted straight to AU2 from my GP practice and was well looked after by Dianne, Lisa, Debby and Caroline - despite it being really busy they still went above any beyond their duty. I am a nurse myself so I am fully aware of the situation we are currently in with relation to the pressures and stresses of the NHS. 

My surgeon John was lovely, he put my mind at ease knowing that this would be my first ever GA - his compassion and kindness made me feel so much more relaxed. Similarly, I want to say a massive thanks to my anaesthetist Louise who was professional and made sure that I was treated with dignity and respect whilst showing compassion and kindness. Tommy who was the ODP made me feel very comfortable and at ease pre and post surgery, and I can’t thank him enough! He had such a lovely manner! Thank you so much to Sophie who was there too, you made me feel so much better about the situation.

Lastly, I’m currently in ward 52 and the staff have been very lovely. Brian the domestic was very friendly and should give himself more credit as he’s doing a great job! I have been reviewed by Proctor and Connor who have given me the all clear and hopefully I will be home this afternoon! Shelley, you have a lovely ward! 

Thank you all so much for making one very anxious nurse, feel so much better about my recent experience as a patient and I wish everyone could just see there are still as many positives to the NHS!

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Responses

Response from Shelley Kennedy, Senior Charge Nurse, Ward 52, NHS Fife 2 months ago
Shelley Kennedy
Senior Charge Nurse, Ward 52,
NHS Fife
Submitted on 13/03/2024 at 11:27
Published on Care Opinion at 11:27


Hello stargazerx.

Thank you for taking the time to provide this lovely feedback for ward 52. I will be sure to pass over your lovely comments. I hope you are recovering well and wish you a speedy recovery.

Take care

Shelley Kennedy, SCN

Ward 52, VHK

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Response from Lynsey Brown, Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care, NHS Fife 2 months ago
Lynsey Brown
Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care,
NHS Fife
Submitted on 13/03/2024 at 12:05
Published on Care Opinion at 12:05


picture of Lynsey Brown

Dear Stargazerx

Thank you for getting in touch with such lovely feedback. The staff in AU2 will be happy to hear your experience with us was a positive one.

We wish you well in your recovery.

Best wishes

Lynsey

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