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Very grateful for the most excellent care and attention

Posted By sigmaem78

"Very grateful for the most excellent care and attention"

About: New Victoria Hospital / Day surgery New Victoria Hospital / Ophthalmology

(as a service user),

Having had previous cataract day surgery on my left eye, last September, at the New Victoria Hospital, Glasgow, and the whole experience having proved to be excellent, I was advised that the wait time for the other eye would exceed the Governments 5 month aim.  Contemplating possible private solutions, I was only prepared to wait a further 2 months before making a decision.

However within Two weeks, after the 5 month wait,  I was back at the New Victoria Hospital having the second eye cateract removed by Mr Rochfords wonderful team.

I am so very grateful for the most excellent care and attention which I received from every member of staff who dealt with me. All questions and worries were fully answered and reassurance given and I knew I was always in good hands and fully supported. The only pain was a slight stinging from the antiseptic eye drops used 3 times,  the operation took  20 minutes.

If anyone reading this has any reservations about this type of surgery please be assured these lovely people will look after you very very well.

I am so very pleased to have my independence back, and be able to drive safely and enjoy life fully.

This is Our wonderful NHS at its very best, long may it prevail! Thank-you.

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Responses

Response from Liza Campbell, Clinical Service Manager, Ophthalmology, NHS Greater Glasgow and Clyde last month
Liza Campbell
Clinical Service Manager, Ophthalmology,
NHS Greater Glasgow and Clyde

Submitted on 05/03/2024 at 15:34
Published on Care Opinion at 15:34

Dear sigmaem78,

Thank you for taking the time to feedback and relaying your thanks to the Ophthalmology service following your second eye cataract surgery carried out at New Victoria Hospital by Dr Rotchford.

I am sorry it took longer than we would have liked to offer you a date for theatre. I am pleased to hear, however, that you felt reassured and supported during your visit. Our teams are committed to providing high quality care and this is often demonstrated by the level of courtesy and professionalism shown to our patients.

I have passed on your feedback to Dr Rotchford and the nursing teams who I am sure will be touched by your kind words.

Very best wishes,

Liza Campbell

Clinical service Manager- Ophthalmology

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