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MRI Scan

Posted By marsfk44

"MRI Scan"

About: Xrays and scans / MRI Scans

(as a service user),

Very grateful to have had an MRI scan at Ninewells recently.

Dept was easy to find. Receptionist was very pleasant and helpful. Picked up that my contact details were out of date and corrected them.

Was taken on time and to the portable MRI scanner outside. En route to the scanner in the corridor of Ninewells, the car park and the steps of the portable scanner my details were checked, why I was here, do I have any metal, any operations, IUD contraception.. perhaps to save time but given it was 8:30 am on a sunday and a bit less busy it felt a bit uncomfortable.

Once the scan was over, i was helped off the bed and the guy went straight over to the computer, back turned, not a word. So i take it thats me then? Goodbye? Had to ask the way out to main reception, how do i get results etc “customer service “ was a bit poor at this point.

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Responses

Response from Wendy Milne, MRI Lead Radiographer, NHS Tayside 2 months ago
Wendy Milne
MRI Lead Radiographer,
NHS Tayside

Submitted on 05/03/2024 at 12:24
Published on Care Opinion at 12:31

Dear marsfk44

Thank you for taking the time to give feedback regarding your recent MRI scan. I will certainly pass on your kind comments to the Radiology Reception staff.

I am very sorry that you did not have a good experience whilst being taken outside to the mobile scanner or after your scan was completed. This is not the standard of patient care we would expect MRI Radiographers to deliver at any time.

This is something that we take very seriously and are addressing currently with the outside provider that own and operate the MRI mobile facility. I have spoken with one of their Radiographer Managers and they have asked me to pass on their apologies to you for the treatment you received and will share your feedback to their Radiographer team so they can learn from this.

If you wish to contact me directly on 01382 496560, I will be happy to discuss this fully with you.

Again, please accept my sincere apologies, nobody should be made to feel rushed or have a negative experience of the service.

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