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"All the staff working at that time were so kind and helpful"

About: Dumfries & Galloway Royal Infirmary / Paediatrics

(as a parent/guardian),

This is a short story about my son's experience and short stay at the children's ward.

I phoned out of hours at 9 pm with concerns about my son's health. After a short time on hold i was able to speak to a medical professional who advised an out patient appointment for the following morning. When we arrived, we were asked to wait for a short time, and then my son was seen by a dr who advised some more tests across the road in the children's ward.

As soon as we arrived into my son's room we were introduced to Paul who would be looking after my son during his short stay. From the moment Paul stepped into the room he made us feel so much better about the situation and made my son feel so much better. He went and got my son an xbox and made him laugh, even in what we thought was a serious situation. He was so kind and patient and he's made a huge impact on my son and I'm sure he'll remember him for a long time. All the staff working at that time were so kind and helpful and we couldn't thank them all enough.

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Responses

Response from Kirstine Burns, Senior Charge Nurse, children's ward, DGRI, NHS Dumfries and Galloway 2 months ago
Kirstine Burns
Senior Charge Nurse, children's ward, DGRI,
NHS Dumfries and Galloway

SENIOR CHARGE NURSE

Submitted on 05/03/2024 at 08:56
Published on Care Opinion at 08:56


Dear Hallum13, thank you so much for taking the time to send us some feedback. I am delighted that you had a positive experience on the ward and that Paul made you and your son feel at ease. It can be a very daunting time for families when children are admitted to hospital and it is nice to know that you were greeted by staff who were friendly and approachable.

I hope that your son has continued to recover and I will share your comments with Paul.

many thanks

Kirstine Burns

Senior Charge nurse

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