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Very professional and take pride in doing a great job

Posted By Da01032024

"Very professional and take pride in doing a great job"

About: Gartnavel General Hospital / Day Surgery Unit Gartnavel General Hospital / Ophthalmology (eye problems) (Ward 1c)

(as a service user),

My husband had eye surgery recently at Gartnavel hospital. 

 At  pre-op assessment  we were taken promptly and the staff went over exactly what would happen at the operation. All staff were very friendly.    We were early for the appointment but my husband was taken right away and admitted. We did have a wait for 2 hours when the nurse took him to the ward in preparation for the operation.

Mr Cauchi consultant was so kind and helpful putting my husband at ease, a true gentleman. The nurses were excellent, particularly the nurse who held my husband's hand during the operation, but also the nurse making us tea toast after the op and the nurse who went over everything in great detail as he was being released, she was so reassuring and just lovely. 

NHS gets a bad press but our experience shows that the Drs and nurses on ground force are very professional and take pride in doing a great job. 

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Responses

Response from Liza Campbell, Clinical Service Manager, Ophthalmology, NHS Greater Glasgow and Clyde 2 months ago
Liza Campbell
Clinical Service Manager, Ophthalmology,
NHS Greater Glasgow and Clyde

Submitted on 04/03/2024 at 18:19
Published on Care Opinion at 18:19

Dear Da01032024,

Thank you for taking the time to feedback to the Ophthalmology service following your husbands treatment at Gartnavel General Hospital.

Our teams are committed to maintaining high standards and often go above and beyond to ensure quality patient care. I am pleased to hear our teams provided a high level of care to your husband and that this offered you reassurance.

I have passed on your feedback to Dr Cauchi and the nursing team, who I am sure will be touched by your kind words.

Wishing yourself and your husband all the very best,

Liza Campbell

Service Manager - Ophthalmology

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