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Psychology health team

Posted By warmjb67

"Psychology health team"

About: Mountainhall Treatment Centre / Psychology

(as a friend),

I went with a friend to give her support. On arrival, a member of staff at receptionist made her feel uncomfortable by staring at all times. She managed to go through with appointment, but was very uneased 

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Responses

Response from Emma Murphy, Patient Feedback Manager, NHS Dumfries and Galloway last month
Emma Murphy
Patient Feedback Manager,
NHS Dumfries and Galloway

Submitted on 08/03/2024 at 10:03
Published on Care Opinion at 10:03

Dear warmjb67,

Thank you for sharing your feedback. I am sorry to hear that your friend felt uncomfortable whilst waiting for her appointment. We aim to provide a welcoming and supportive environment for all of our patients, and I am sorry that was not your friend's experience.

If your friend would like to discuss her experience further, she can contact our team by email on on dg.patientservices@nhs.scot or by telephone on 01387 272 733.

Thank you again for sharing your story.

Emma Murphy

Patient Feedback Manager

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