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"They went above and beyond to help me"

About: Bassetlaw Hospital / Maternity care

(as the patient),

I want to say a huge thank you to all the staff. However, I want to say a big thank you to 2 security guards who helped me when I collapsed by the SCBU unit entrance. They went above and beyond to help me.

They got to me quickly and made me feel reassured whilst waiting for the nurses. They also made sure my husband was able to bring my children to the entrance to see me before I was admitted.

I did ask their names but unfortunately I have forgotten them. I hope you can figure out which 2 they were so that you can pass my thanks to them and let their management know how lucky they are to have them on their team.

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Responses

Response from Laura Smith, Communications & Engagement, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 2 months ago
Laura Smith
Communications & Engagement,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Submitted on 01/03/2024 at 09:50
Published on Care Opinion at 09:50


Thank you for sharing your recent experience at Bassetlaw Hospital with us. I am so pleased to read how happy you were with the care you received and the compassion of our security team and what must have been an alarming moment for you.

I will share your kind feedback with them who I’m sure will be extremely grateful.

Thank you for sharing!

Best wishes,

Laura

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