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Care Opinion

Excellent Care

Posted By Macd853

"Excellent Care"

About: Royal Hospital for Children and Young People (Edinburgh) / Crichton Ward Royal Hospital for Children and Young People (Edinburgh) / Dental Royal Hospital for Children and Young People (Edinburgh) / Ophthalmology Royal Hospital for Children and Young People (Edinburgh) / Paediatric surgery

(as a parent/guardian),

My nonverbal, profoundly learning disabled and autistic teenage son was admitted for a day surgery. He finds hospitals and healthcare environments very scary and challenging. 

The nursing staff on Crichton Unit were brilliant. As was Blair (the LD Child Liaison Nurse) who also provided an amazing wraparound pre and post admission service. Everyone worked really hard to put my son at ease. They helped my son understand his social story. They used his visual communication system to aid him also. Great care planning meant a seamless excellent package of care was delivered from start to finish. All professionals went above and beyond to not only care and assist my son and myself but make the experience as joyful as was possible. His operation included Consultants from Paediatric Dentistry and the Community Children’s  Ophthalmic Service. 

Thank you to everyone involved in my son’s care that day. 

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Responses

Response from Alex Keir, Principal Dental Nurse, Edinburgh Dental Institute & RHCYP, NHS Lothian 2 months ago
Alex Keir
Principal Dental Nurse, Edinburgh Dental Institute & RHCYP,
NHS Lothian

Submitted on 28/02/2024 at 15:30
Published on Care Opinion at 15:46

Hello Macd853,

Thank you so much for your kind words, I'm very glad the dental team were able to help provide your son with the care he required.

I have passed your message onto our senior managers and the staff who provided the care.

Best Wishes

Alex Keir

Principal Dental Nurse, Edinburgh Dental Institute and Royal Hospital for Children and Young People..

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Response from Scott Taylor, Nurse Consultant, Learning Disability Service, NHS Lothian 2 months ago
Scott Taylor
Nurse Consultant, Learning Disability Service,
NHS Lothian

Submitted on 28/02/2024 at 16:27
Published on Care Opinion on 29/02/2024 at 09:52

Hello Macd853,

Thanks very much for taking the time to share your experience, and especially the detail on what made the difference, as that helps us with planning care for other children and young people who will be attending.

As Blairs manager I've already shared your welcome and very well-deserved positive feedback. Thanks again.

All the best

Scott

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Response from Iona Quinn, Staff Nurse, Surgical Medicine, Royal Hospital for Children and Young People, NHS Lothian 2 months ago
Iona Quinn
Staff Nurse, Surgical Medicine, Royal Hospital for Children and Young People,
NHS Lothian

Submitted on 29/02/2024 at 11:55
Published on Care Opinion at 14:36

Hi, my name is Iona I am a staff nurse on the Crichton unit.

I would like to thank you for taking time out of your day to provide us with valuable feedback on our department. I am very pleased to hear you had a positive experience on our unit. We strive to continually improve our service and to personalise it where possible. This feedback highlights the impact it has on the families.

I will pass this on to the rest of the team in Crichton.

Thanks Again!

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