I recently moved address which meant I had to change hospitals for my venesection appointments.
I was going to the Royal Victoria in Glasgow and the nurses were fantastic, really nice, got on well with them and could have a laugh with them.
After my last blood withdrawal at the Royal Victoria, I received a letter from the 'Referral Management Centre' initially informing me I had to have a telephone appointment and then I received a letter advising the telephone appointment had been moved back by three weeks, which is not acceptable.
I cannot see the purpose or benefit to having to have a telephone consultation, what possible new information is to be gained? I was already having blood withdrawn prior to changing hospitals, can't the hospitals and/or relevant departments liaise with one another to obtain whatever data and information they require?
I telephoned the contact number on the letter twice, and both times was a waste of time. Expressed my dissatisfaction and basically left to deal with it, no one I can talk to, no valid explanation could be given why I need to have the telephone consultation, the reason given for the change in appointment was because the clinic had been cancelled, what does that mean?
The process of changing hospitals should have been straight forward and smooth, but this process has been nothing but infuriating, I am the one paying the price no one else, it's me not having blood withdrawn to lower my iron levels. My experience has been of an absolute joke of a process.
"Changing Hospitals re Venesection"
About: Crosshouse Hospital / Clinical haematology Crosshouse Hospital Clinical haematology KA2 0BE New Victoria Hospital / Haematology New Victoria Hospital Haematology Glasgow G42 9LF
Posted by Danison (as ),
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