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Fully informed & comfortable

Posted By BobbyGirl

"Fully informed & comfortable"

About: Raigmore Hospital / Gynaecology

(as a service user),

I recently had multiple fibroids removed, via an open myomectomy surgery, and I wanted to share some words about the operating team. From the moment I arrived in the operating lounge, to my arrival on the ward, the team were seamless and professional up at Raigmore Hospital. The facilities were spotless and the communication pathways were clear and consistent. From the nurses introduction and paperwork to the anaesthetic team briefing I was kept updated at all times as the morning progressed. 

Mr Alsharaydeh, my surgeon, was exemplary in terms of making sure I was fully informed & comfortable. The whole process lead me to feel totally safe and secure.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland last month
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 12/03/2024 at 08:47
Published on Care Opinion at 08:47

picture of Sylvia Fraser

Dear Bobby Girl

Thank you for your post highlighting your experience with Gynaecology Services based at Raigmore Hospital.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

This has been passed to the teams and they have confirmed that they are delighted that you had such a positive experience, and that you felt cared for and comfortable with the details of the procedure.

It is always lovely for staff to receive follow up comments from their patients, and to know that the care they provided was exemplary.

We hope that you are recovering well from your procedure.

Thank you again for taking the time to feedback your experience.

With kindest regards

Sylvia

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