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The ward team were amazing

Posted By Snowbird

"The ward team were amazing"

About: Raigmore Hospital / Urology

(as a relative),

A close relative had been struggling with blood in his urine.  He'd attended out of hours services but he unfortunately had to be admitted in pain and got a catheter in A&E.

He was transferred to Ward 5c, and the staff were amazing - especially staff nurse Alison, support worker Andrew, and staff nurse Beata. The urology team investigated and unfortunately it wasn't good news but a new cancer.  The team were supportive and kind, and gave a lot of reassurance and advice about his discharge and what to do if things go wrong.  He's now able to recover at home before deciding treatments.

The ward team were amazing and have made a very difficult time a lot easier.  Please pass this on and thank them.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 3 weeks ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 08/04/2024 at 15:21
Published on Care Opinion at 15:21

picture of Sylvia Fraser

Dear Snowbird

Please accept my sincere apologies for the delay in responding to your post.

Thank you for taking the time to provide us with your kind words about the nursing and other staff who were involved in caring for your relative.

I can confirm that this has been passed to the service, and in particular the individual staff mentioned.

I am sorry to hear about your family member's eventual outcome and hope that he is as well as can be.

With kind regards

Derick MacRae, Urology Services Manager

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