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"The physiotherapist was clear, kind, understanding"

About: University Hospital Wishaw / Physiotherapy

(as the patient),

I was referred for pelvic floor physiotherapy in connection with very long-standing difficulties in emptying my bowels. I had assumed that nothing would ever change, but have the care I received was excellent and the outcome has been a significant improvement in my daily life. 

Eleanor the physiotherapist was clear, kind, understanding, and very thorough in working out what might be of help to me in terms of relaxation, diet, toileting positions and techniques.

She listened attentively, gave excellent coaching in pelvic floor exercises which I had previously found very difficult, was always encouraging as to my progress, and alerted me to the NHS Squeezy app which I have found very helpful. She always involved me in decisions and made me feel in control of my treatment.

The techniques which she recommended have resulted in a significant improvement in my condition. I now have much less difficulty every day, spend a lot less time toileting, and have stopped feeling so anxious about my condition. 

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Responses

Response from Laura Walker, Physiotherapy Lead UHW, Physiotherapy, NHSL 2 months ago
Laura Walker
Physiotherapy Lead UHW, Physiotherapy,
NHSL
Submitted on 29/02/2024 at 12:52
Published on Care Opinion at 12:52


Hi Lotties475

Thank you very much for taking time to feedback on your experience with the Physiotherapy Pelvic Health Service.

I am delighted to hear that the care you received was excellent and that you have seen a significant improvement in your daily life.

I am glad to hear that your physiotherapist was kind, understanding and provided excellent coaching in pelvic floor exercises, as well as providing an app that you have found very helpful. I am happy to hear you also have stopped feeling so anxious about your condition.

I will certainly pass on your positive feedback to the Pelvic Health Physiotherapy team.

I hope you contiune to make further improvements.

Thank you again.

Laura Walker

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