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"It was a warm and personal experience in difficult circumstances."

About: Gartnavel General Hospital / Elderly Medicine (wards 2a, 2b, 2c, 3a, 3c, 4c, 5c, 6a, 8a & 8c) Gartnavel General Hospital / Orthopaedics (ward 4c)

(as a relative),

My elderly mother fell just before Christmas and ended up spending almost two months in hospital most of the time, at Gartnaval Hospital in their specialist geriatric rehabilitation unit (Ward 6C)

We really had no idea what to expect but the care and attention she received was second to none. Each nurse, nursing assistant, the catering staff, physios, and OTs were thoughtful and really concerned about the whole person and her recovery.

It was a warm and personal experience in difficult circumstances. Family was made welcome and there was always a positive feeling - even when the staff were tired and under resourced.  

I honestly don't know how they continue to keep cheerful and professional as some of the patients and circumstances are challenging.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/03/2024 at 09:24
Published on Care Opinion at 09:24


picture of Nicole McInally

Dear CMHH

Thank you for taking the time to get in touch. I am very sorry to hear about Mother’s accident. No-one wants to be in hospital at Christmas, but I am glad that the care your Mother received was second to none. It makes such a difference to staff when they receive such positive comments from their patients and their families and I’d like to thank you on your behalf.

Please pass on my best wishes to your Mother.

Take Care

Nicole

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