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"How do I access my test results?"

About: University Hospital Hairmyres / Intensive Care Unit University Hospital Hairmyres / Outpatients Department

(as a service user),

I am frustrated to the point of feeling manic. I contracted sepsis from a catheterisation in Hairmyres when being admitted for jaundice.

After 6 weeks with an extended stay in ICU and ventilation I was released from the hospital. ICU nurse called me their little miracle. ICU staff were amazing and leaving the ICU was difficult for me. I became an outpatient at gastroenterology department, now at home.

When I have asked for the results from the blood tests and the fibroscan at the two visits to ward 18A I still don't know the results, like it is some sort of national secret. How can I get my results?

I have now been referred to a consultant at the outpatients clinic but no further information is given on my condition apart from the time and date. I am constantly thinking about my condition, results of test and future treatment which is making me very worried.

I am also stiff as a board with sore joints which happened several weeks after discharge. My doctor has given me tablets for gout which I have been taking for a week with no change in the pain.

Lastly I was fitted with a suprapubic catheter and still don't know when it will be taken out. The catheter was fitted after a nurse dislodged the first one by standing on the catheter in ward 1.

All in all several mistakes or unfortunate incidents happened during my stay in Hairmyres and not knowing if the catheter will be removed soon and my results from blood results and fibrosis scan and another ultrasound on my liver and bile duct area that was done at Monklands is stressing me.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 26/02/2024 at 22:24
Published on Care Opinion at 22:24


picture of Lise Axford

Dear Wee miracle

I am sorry to read of your frustrations in accessing your results and to hear of the concerns regarding your ongoing care and communication.

I appreciate you taking the time to share your experience and would like to look into the issues you have raised in further detail. I wonder if you could contact patient affairs to provide your details,

Telephone 01355 585325 or email PatientAffairs.Hairmyres@lanarkshire.scot.nhs.uk

I hope to hear from you so that we can review your care and provide ongoing support and direction.

Kind regards

Lise

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