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"Hospital at home service is a game-changer!"

About: Glasgow Community Services / Hospital at Home

(as a relative),

My elderly father, who lives in a care home had been suffering recurrent infections and his GP wanted to admit him to hospital for IV antibiotics. He has vascular dementia and although he manages very well on a day to day basis in familiar surroundings, hospital admissions are extremely distressing for him causing delirium and putting him at further risk of falls.

Hospital staff, whilst medically giving him the best of care, just don’t have time to make sure that he is eating and drinking and feeling reassured. 

The hospital at home team came into the care home, supported by the care home staff when necessary and administered IV antibiotics, got blood and other test results turned around within hours and generally gave him a five star treatment experience. They brought a pharmacist to review his medications and generally provided an exemplary demonstration of joined up care.

In addition, as a family member, they gave me a five star experience too as they called every day and updated me on exactly what was going on and there was a number to call if I had any queries. I can’t overstate the benefit of my Dad being able to stay in his nurturing surroundings whilst being given this level of medical care. 

Keeping him out of an expensive hospital bed and not requiring ambulance services too, surely must be a win-win. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 28/02/2024 at 16:32
Published on Care Opinion at 16:32


picture of Nicole McInally

Dear Louise K

Thank you so much for taking the time to share your feedback regarding the Hospital at Home Service. It is lovely to hear about the care and support your father has received. I appreciate that being admitted to hospital in unfamiliar surroundings can be extremely distressing for your father, so I am glad that he was able to be cared for in his own home. This type of care can be so beneficial to patients and their families.

I will share your feedback to the Hospital at Home Team and I’m sure your feedback will be greatly appreciated.

I hope your father is feeling better.

Take Care

Nicole

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