"The lack of care and compassion is really sad and concerning to see"

A family member was admitted to the ward following a suspected heart attack. I am one of the next of kin but live in a different country and was unable to immediately come home.

I called the ward to check on my family member and was met with a nurse who I found really rude and condescending. They refused to tell me anything, wouldn’t even confirm my family member was there (I obviously knew they were). I tried to argue this as I am a next of kin, and was told if I was that concerned I should contact a member of family who is able to be there for updates and they would not tell me anything as I could be anyone. I asked if it was possible they looked up the next of kin details and called me back (for reference this was at 1 am, so calling other family members was not feasible, and I am medically trained so wanted to know specific medical details and was told no). 

As I said, I am medically trained and I found the attitude and treatment of this member of staff absolutely hideous. I cannot believe that they feel that it is an acceptable way to treat a patient's family who are clearly concerned. I did not sleep at all that night through worry. 

I then found out that that night the bedside was left down which caused my confused family member to have a fall and bruise their face and subsequent staff continued to forget to place the bed sides back up even after this incident.

I know we are all tired and overworked but the lack of care and compassion is really sad and concerning to see.