"Over 2O months wait for DEXA scan"

About: New Victoria Hospital / X-rays and scans New Victoria Hospital X-rays and scans Glasgow G42 9LF

Posted by Chuckberry15 (as the patient), 2 months ago

In 2022 I fractured my right wrist which required surgical fixation. This procedure was carried out at the Queen Elizabeth University Hospital Glasgow with outpatient care delivered at the New Victoria Hospital Glasgow.
At that time I received a letter from NHS GGC advising that I would be referred for a bone scan for diagnosis of osteoporosis.
Some 20 + months later I have received no further communication. Given that I am in my late 60s, I am extremely concerned that I could have undiagnosed and untreated osteoporosis exposing me to further risk.

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Responses

Nicole McInally

Patient Experience and Public Involvement Project Manager, PEPI,

NHS Greater Glasgow and Clyde

Submitted on 26/02/2024 at 11:30

Published on Care Opinion at 11:39

Dear Chuckberry15
Thank you for taking the time to get in touch and I apologise for the waiting time for a DEXA scan and lack of updates. We appreciate how frustrating this is for our patients and we are currently looking at ways on how we can reduce our waiting times. As Care Opinion is anonymous, can you please get in touch with your personal details (including your CHI number or date of birth) and we will see if we can give you an update? If you can email PatientExperience@ggc.scot.nhs.uk and include your Care Opinion username.
Thank you
Nicole

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Update posted by Chuckberry15 (the patient) last month

Well initially I was very encouraged by the response to my posting and as requested immediately emailed with the required detail. Since I did so Radio Silence!
No email, no letter, no appointment. I would also add that I have left two messages on an answering machine to which you are directed when requesting information about waiting lists and again no response. What does it take to get a DEXA Scan with Greater Glasgow Heath Board or even a meaningful update?
It is now over 21 months since my accident and I am still waiting.

Nicole McInally

Patient Experience and Public Involvement Project Manager, PEPI,

NHS Greater Glasgow and Clyde

Submitted on 27/03/2024 at 15:27

Published on Care Opinion at 15:27

Dear Chuckberry
Thank you for getting in touch. Can you please re-send your email with your personal details as we don't seem to have received this? The email address is: patientexperience@ggc.scot.nhs.uk
I can then contact the Service for an update.
Kind Regards
Nicole

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Nicole McInally

Patient Experience and Public Involvement Project Manager, PEPI,

NHS Greater Glasgow and Clyde

Submitted on 05/04/2024 at 11:07

Published on Care Opinion at 11:07

Dear Chuckberry
Just to let you know that the Service will be in touch regarding your appointment date.
Take Care
Nicole

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Update posted by Chuckberry15 (the patient) 2 weeks ago

On Friday I received a phone call to say that due to a cancellation there was a short notice appointment for a DEXA Scan at the QE Hospital Glasgow today(Monday).
I am delighted to say that I took up the appointment and received my DEXA scan conducted by two very efficient members of staff. It took only 15 minutes.
Fingers crossed that in 8 weeks time when I should receive my result it is positive news.

Nicole McInally

Patient Experience and Public Involvement Project Manager, PEPI,

NHS Greater Glasgow and Clyde

Submitted on 09/04/2024 at 08:50

Published on Care Opinion at 08:50

Dear Chuckberry
I am glad to hear that you have had your DEXA scan and I will keep my fingers crossed for you.
Best wishes
Nicole

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