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Doctor attended immediately

Posted By Secret Gardener

"Doctor attended immediately"

About: General practices in Lothian

(as a relative),

My mum needed urgent house visit for anti sickness injection as a vulnerable disabled pensioner. 3 appointments over 2 weeks but 2 Appointments in 24hrs after a hospital admission and discharge 

Doctor attended immediately when asked, evaluate and treated, kindness and effective and referral done for hospital assessment.

More about:
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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 2 months ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 19/02/2024 at 14:52
Published on Care Opinion at 14:52

Dear Secret Gardener,

Thank you so much for taking the time to share your story about the care your mother received through her GP practice. I'm so pleased to hear how she was treated promptly, with kindness and quickly referred for further hospital assessment. I hope she is continuing to receive effective treatment and recovering.

I have passed on your feedback to the relevant GP practice so I'm sure they'll be please to receive it.

Kind regards,

Mariska

Patient Experience Team.

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