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Told me there's nothing they can do for me.

Posted By JAMBO91

"Told me there's nothing they can do for me."

About: Royal Edinburgh Hospital / General Psychiatry

(as a service user),

I was in the ward and managed to discharge myself, which was a big mistake as I wasn't in a good place. Things got worse after I got home. I contacted NHS24 who then put me in touch with The Mental Health Assessment Service (MHAS).

Despite me being suicidal and having active plans, the MHAS team didn't seem interested. I felt like they held a grudge because I discharged myself when my mind was in a really bad place. 

I went to bed that night and could barely sleep, so I called NHS24 again and got a call from an aggressive, arrogant staff member at MHAS. They were horrible, told me there's nothing they can do for me. 

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Responses

Response from Business Manager, Royal Edinburgh & Associated Services, NHS Lothian 2 months ago
NHS Lothian

Submitted on 22/02/2024 at 09:38
Published on Care Opinion at 11:33

Dear Jambo91,

Thank you very much for your feedback on the experience that you have had with Mental Health Assessment Service (MHAS) within NHS Lothian. I am very sorry that this experience has fallen short of what you had expected from the service during your time of need.

As Care Opinion is a public forum, I am unable to address your concerns directly and unable to look into your care and treatment specifically, however, if you would like to contact the Patient Experience Team (PET) to raise a formal complaint, then we can ensure that your experience is fully investigated, and a response is issued to you. They can be contact on 0131 536 3370 or feedback@nhslothian.scot.nhs.uk.

Please be assured that although we are unable to provide you with a patient centred response, your feedback has been shared with the General Manager and Clinical Nurse Manager to ensure any improvements that can be made based on your feedback are taken forward.

Many Thanks,

George Ball.

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