"Firefighting on a busy ward"

My grandmother was recently a patient in ward 7A and on multiple occasions when I would visit her oxygen tubing/ nasal prongs would be either on the ground, with the oxygen on at the wall but not attached to my grandmother, or applied appropriately to her face but not attached to the outlet on the wall. When buzzing for assistance with this, auxiliary staff entering the room would appear confused, mess around a bit with the tubing before saying they would go and ask the nurse, and come back to say yes she should still be on the oxygen.

Multiple times I would visit to see medication sitting on the table left from drug rounds - how this is still happening is beyond me because it is surely the basics of nursing care to provide your patient with their medication and ensure they take it at the prescribed time to prevent overdosing, under dosing, missed medication etc.

The ward staff were friendly enough but most of the time if I enquired about my grandmother's condition or her care, nursing staff didn't know much, leading me to feel like they didn't have a handle on/understanding of the care they were providing. It felt to me that they were struggling just to keep their heads above water. Firefighting on a busy ward.

When I spoke to medical staff they were a bit more convincing and happy to explain in more detail.

It is extremely sad because I am sure if services weren't so understaffed they would be able to provide a better standard of care, however this is not the fault of the patient or relatives.