This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude and abrupt

Posted By Lspt

"Rude and abrupt"

About: Royal Cornwall Hospital (Treliske) / Eden Ward

(as a relative),

A staff member was very rude and abrupt. Has had something negative to say each time a member of the family is visiting. 

Myself and my mother were heading out of the Eden ward as another family member arrived. Other staff had known we were there and let the other family member through anyway. 

We were on the way out of the curtain and the staff member still felt the need to approach us and accuse my mum of being the rude one for just telling them we were leaving anyway.

They also approached my Grandad to say he you looked agitated, which is obvious considering his wife is in hospital.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 20/02/2024 at 12:12
Published on Care Opinion at 12:12

Dear Lspt

Thank you for taking the time to share your story with us.

I was saddened to read that a member of staff was rude and abrupt towards you as you and your mother were leaving the ward, accusing your mother of being rude and approaching you Grandad to say he looked agitated.

If you would like to raise your experience as a complaint or concern, please contact the Patient Experience team via email rcht.patientexperience@nhs.net or, if you would like to speak directly to a Complaints Officer, please call 01872 252 793. The phone lines are open 10 am - 4 pm, Monday - Friday with a voicemail facility in operation outside of these times.

Thank you, again, for taking the time to share your story with us and I am sorry that you had such a negative experience.

Thank you

Megan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k