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Everyone tried their best but communication was shocking

Posted By Ranny01

"Everyone tried their best but communication was shocking"

About: Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Diabetic medicine

(as the patient),

I was in the accident and emergency department for 17hrs then moved to integrated assessment centre. Whilst everyone tried their best, the communication was shocking between the professionals, which led to me being told several different things and managed in several different ways, missed medication, medication administered without me knowing what it was or why I was being given it and an x ray nobody seemed to understand why I had been sent for. 

If it was not for the actual diabetic nurse I am not sure where I would have been! And an amazing matron who acted with real care and showed me empathy and consideration and compassion. 

I am only in my 20s and found the diagnosis not only scary but very confusing and to have everyone doing and telling me different things was just adding to my anxiety and worry.

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Responses

Response from Philippa Davies, Matron, Emergency Department, ULHT 2 months ago
Philippa Davies
Matron, Emergency Department,
ULHT

Submitted on 22/02/2024 at 11:36
Published on Care Opinion at 11:36

Dear Ranny01

I am very sorry to learn about your experience in the Emergency Department and understand how upsetting this has been for you. I also want to assure you that we take these concerns very seriously, as this is not the patient experience we strive for. We acknowledge the importance of effective communication between staff and patients to effectively ensure all patients are able to make informative decisions about their care. Thank you for highlighting these shortfalls and we aim to address any communication issues with staff to ensure that communication is effective, compassionate and caring.

Philippa Davies

Matron

Accident and Emergency Department

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