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Commendations for all the staff

Posted By lovecd33

"Commendations for all the staff"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

It was Christmas day and I was under a great deal of stress and going through really difficult personal problems. I had been struggling with my mental health and weight for quite a while. It was around lunch time that I had a very serious panic attack with pain shooting down my arms along with stiffness and a soft spongy feeling on my chest.

My family decided to call an ambulance who arrived promptly and dealt with my emergency with great calm and friendly manner. They very quickly and professionally gave me a complete MOT to ascertain what the problem was, as it turned out I am in good health, with one paramedic even saying that my heart is healthier than his. I felt much better afterwards and reassured by their treatment.

I really can't say enough about how good they were and how they made me feel comfortable during a time of great pain and uncertainty. They were absolutely fantastic and prove that the NHS is still a amazing service and institution to be proud if.

I also attended A&E a few weeks later with similar problems and the treatment was just as good, very professional, reassuring and quick to be seen. I would like to recommend commendations for all the staff involved in my treatment.

A big thankyou to the NHS!

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Responses

Response from Karen Facey, Patient Experience Support, Patient Experience, Royal Devon University Healthcare NHS Trust 2 months ago
Karen Facey
Patient Experience Support, Patient Experience,
Royal Devon University Healthcare NHS Trust

Submitted on 19/02/2024 at 14:26
Published on Care Opinion at 14:26

picture of Karen Facey

Dear Lovecd33,

Thank you for taking the time to share your experience with South West Ambulance Service and at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff.

Best Wishes

Karen

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 21/02/2024 at 00:39
Published on Care Opinion at 00:39

Good morning lovecd33,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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