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Shambles

Story from nhs.uk

"Shambles "

About: Queen's Hospital (Romford)

My relative spent 2 days in the an and e hallway. No one knows what they are doing and after trying to have a scan twice, for someone who is in pain and cannot walk they tell us you can go home, we can’t do anything for you.

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Responses

Response from Queen's Hospital 2 months ago
Queen's Hospital

Submitted on 14/02/2024 at 15:00
Published on nhs.uk at 15:00

Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.

Kind Regards

Ruth Green

Clinical Group Director of Nursing

Frailty, Acute Medicine and Emergency (FAME)

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