"Terrible Service"

Made it through emergency child care unit at 13:30 with my 1 year old child, was triaged and referred to the MedOCC dept, checked in at MedOCC at 14:00, reception said we needed to wait with no indication of a waiting time. 2 hours had passed the small waiting room was now filled with children and parents some that had been waiting at least 4 hours longer than us and we’re still waiting, some parents left, when I approached the receptionist to ask how long it was going to take, I received a disinterested and rude response and basically told me to keep quiet and wait or leave. There is no strategy or organization, the staff have no clue what it’s going on at all and when questioned about availability of Dr’s and lead times, the only answer one gets is “I don’t know, you’ll have to wait your turn and see how long it takes”.. I ended up waiting 8 hours in MedOCC for my one year old son to be seen by a Dr. 8 hours trying to keep a sick 1 year old entertained and fed / hydrated with absolutely no facilities in a stuffy box room crammed with 10 other sick children in the same predicament.. There must be a better way to organize this clinic, there is no system I place to manage patients, this seems archaic, no booking or ticketing systems or in time communications, the waiting room was also filthy dirty, the managers should be ashamed.