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"An efficient, professional, friendly and prompt experience"

About: Inverclyde Royal Hospital / Accident & Emergency Inverclyde Royal Hospital / Xrays and Scans

(as a relative),

Recently my husband had to attend A&E at the IRH.

We were greeted by friendly, helpful reception staff, who informed us the department was very busy and the wait may be 5.5 hours. But within an hour and a half we were taken through and my husband was seen by a very professional and friendly doctor called Daniel. We were then taken directly to X-ray by a chatty, friendly porter, where again we were greeted by a very friendly and pleasant radiographer who took the X-rays quickly and efficiently. Once back in the A&E department, the doctor Daniel came back having reviewed the X-rays, and discharged us home with lots of helpful advice, a moon boot and painkillers.

So tonight turned out to be an efficient, professional, friendly and prompt experience from an extremely busy department. Please pass on our thanks to all involved.

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Responses

Response from Alison McKinnon, Lead Nurse, General Medicine (IRH), NHS Greater Glasgow and Clyde 2 months ago
Alison McKinnon
Lead Nurse, General Medicine (IRH),
NHS Greater Glasgow and Clyde
Submitted on 14/02/2024 at 15:49
Published on Care Opinion at 15:49


Dear Galbowifo

Thank you so much for taking the time to post your experience on care opinion.

I am pleased to hear that you didn't have to wait as long as anticipated and that the staff were very helpful. I will share your comments with all staff mentioned here, I am sure it will make their day to hear some positive comments in these difficult times.

I wish you a speedy recovery. Don't hesitate to contact us should you have any further concerns.

Kind regards

Alison McKinnon

Lead Nurse

Emergency Care and Medical Specialties

Clyde

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