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Excellent rehab care after trauma

Posted By By the seaside

"Excellent rehab care after trauma"

About: Intermediate and Transitional Care / Community Rehabilitation Team Northern Ireland Ambulance Service / Emergency ambulance response The Ulster Hospital / Occupational Therapy The Ulster Hospital / Physiotherapy

(as a service user),

I fell down stairs from third step. Unfortunately there was a ten hour wait for ambulance to arrive and then six days delay before surgery.

However after surgery was completed the treatment I received was excellent from the nursing staff, OT and Physio departments at Ulster hospital. I continued to receive excellent care at home from the Rehab team of OT and Physio staff. I was provided with all the equipment I needed to help me make a very good recovery.

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Responses

Response from Allister Campbell, AHP Quality Improvement and Governance Lead, South Eastern Health and Social Care Trust 2 months ago
Allister Campbell
AHP Quality Improvement and Governance Lead,
South Eastern Health and Social Care Trust

Submitted on 14/02/2024 at 12:04
Published on Care Opinion at 12:04

picture of Allister Campbell

By the seaside

My name is Allister Campbell, I am the Allied Health Professional Quality Improvement and Governance Lead for South Eastern Trust. Can I please thank you for taking the time to share your experience on Care Opinion. It is heartening to read your kind words on the positive experience you had while being in our care at the Ulster hospital and at your own home. I will ensure your kind words are shared with staff as I know they will be delighted to read them and have a really positive impact on all of them.

I sincerely hope you are currently well

Allister

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Response from Julie Jess, Clinical Lead Community Rehabilitation Team, AHP - Community Rehabilitation, South Eastern Health & Social Care Trust 2 months ago
Julie Jess
Clinical Lead Community Rehabilitation Team, AHP - Community Rehabilitation,
South Eastern Health & Social Care Trust

Submitted on 14/02/2024 at 12:24
Published on Care Opinion at 12:24

Hi By the seaside

I am delighted to hear that the staff in the Rehab team have supported you to make a good recovery. Thank you for taking the time to provide us with feedback on your experience. I wish you well in your continued recovery.



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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 14/02/2024 at 15:43
Published on Care Opinion at 15:43

picture of Neil Gillan

Good afternoon, By the seaside

I am grateful to you for taking the time to share your experiences of the Northern Ireland Ambulance Service. I am sorry to learn about the delayed response. Please be assured that we are working closely with the Department of Health and the Strategic Planning and Performance Group to increase our available resources. We are also working with the local Emergency Departments to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible so that ambulances are able to respond to further emergencies. I wish you the best with your recuperation.

Best wishes

Neil

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Response from Lucy Jordan, Operational Manager, Community Rehabilitation Service, Belfast Health & Social Trust 2 months ago
Lucy Jordan
Operational Manager, Community Rehabilitation Service,
Belfast Health & Social Trust

Submitted on 22/02/2024 at 12:49
Published on Care Opinion at 12:49

Thank you for taking the time to post this positive feedback about your experience of the Community Rehab Team.

I am pleased to hear you are recovering well from your recent hospital admission.

I hope that you continue to improve and make gains with your recovery.

I will ensure that your kind words are shared with the team,

Kind regards,

Lucy Jordan,

Operational Manager, Community Rehab Service,

BHSCT

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