"No discussion or explanation"

I attended a Gynaecology appointment at The Royal Alexandra Hospital. I read the information provided prior to my appointment and felt confident that I would be advised, supported, cared for and would be able to participate in process. This did not happen!

The doctor paid very little notice of me whilst asking questions but did inform that a biopsy would be required which would be painful. There was no eye contact, no discussion or explanation about the procedure and I was not offered an opportunity to see the scan. Thank God I did not require a biopsy to be taken. I was visibly shaking throughout the procedure and desperate to leave the clinic. If further procedures would have been required, I would have refused. 

Very poor people skills and little consideration for patients' emotional welfare.