"The level of care for him was extremely disappointing"

My husband was taken into RAH with flu, was given tamiflu and was on oxygen, his mobility isn't great as he has dementia, first ward 15 was fine.

He was then transferred to ward 11 where his treatment for flu had finished, but because his mobility wasn't great they wouldn't allow him out if bed to toilet, put taped pads on him, physios agreed his mobility wouldn't improve so basically he should be home.

The level of care for him was extremely disappointing, no shower given, sitting on wet bed, sometimes no sheets on bed, he apparently had a faint in toilet, no one informed us that he had had a scan.

Level of communication was very bad, one staff nurse in particular was very patronising towards my husband and I had to remind her that he had dementia, we spoke to the senior charge nurse who had been in annual leave and she apologised for lack of communication and for our other complaints.

His treatment in this ward was nothing short of shocking. He had bed guards up and was unable to get to a toilet, with no buzzer anywhere near him, promoting incontinence.

However that night, my husband was moved during the night to ward 24 I was not informed until I phoned the ward later that day, to be told he had been moved because they need the bed and he was only a boarder, as if he was an inconvenience. Shortly after being transferred to ward 24, we were told this ward was closing because of C.Diff. Why on earth send a patient there when this must have been imminent, we discharged him ourselves (family) his mobility has come on fine since he's home.

I feel he was ignored in ward 11 and it felt like laziness on their part, of patient who couldn't, defend himself or ask for his needs although his toilet needs were ignored as was his person hygiene.

I feel so strongly about this and hope that complaining will perhaps prevent this happening to anyone else.