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"Recent emergency treatment"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Acute medical admissions (AMU)

(as the patient),

I had an anaphylaxis episode that resulted in my attending A&E in the early hours of the morning. Despite there being many people in the waiting room and a notified 6 hour wait time advertised, I was whisked through and within seconds had numerous marvellous medical personnel helping me in, what was, a very scary time.

I was kept in for approx. 7 hours on 10 mins obs, and not once was I left by myself. Everything was explained to me clearly, and each and every member of staff were extremely kind, efficient and professional throughout. Ditto when I was moved to AMU for a further 24 hours observation to ensure there wasn't a repeat. I couldn't fault anything - the care was exemplary, and truly life saving and I'll be forever grateful for every member of the RD&E team I was most fortunate to be cared by, Many, many thanks.

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Responses

Response from Karen Facey, Patient Experience Support, Patient Experience, Royal Devon University Healthcare NHS Trust 2 months ago
Karen Facey
Patient Experience Support, Patient Experience,
Royal Devon University Healthcare NHS Trust
Submitted on 09/02/2024 at 15:34
Published on Care Opinion at 15:34


picture of Karen Facey

Dear Melanie24,

Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital ED department and AMU.

I can only imagine how scary this was for you to have an anaphylaxis episode but I am pleased to hear you were not left alone at this time. I am delighted to hear that you are so happy with the care you have received,and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff.

Best Wishes

Karen

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