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Care Opinion

I was left to feel invisible

Posted By dls1980

"I was left to feel invisible"

About: Queen Elizabeth University Hospital Glasgow / Urology (Ward 11c)

(as the patient),

I was sent to Queen Elizabeth due to a complication following hysterectomy surgery to have further surgery. I was admitted to the Urology ward.

Whilst it was obvious this was a busy ward, I found the communication, care, compassion and welcoming faces lacking, and I was left to feel invisible during what I can only describe as a very vulnerable and scary time for me.

I was only 24 hours post-op following an extensive and complicated hysterectomy and needed reassurance, which again I found lacking. 

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Responses

Response from Ruth McLaughlin, Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital), NHS Greater Glasgow and Clyde 2 months ago
Ruth McLaughlin
Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital),
NHS Greater Glasgow and Clyde

Submitted on 08/02/2024 at 10:50
Published on Care Opinion at 10:50

Hi dis1980, My name is Ruth McLaughlin and I am the Lead Nurse for Urology at QEUH. I am so sorry that your experience left you feeling this way. Are you happy to email me your name, date of birth and a contact number to enable a local investigation?

My email address is ruth.mclaughlin@ggc.scot.nhs.uk

Kind Regards Ruth McLaughlin

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