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Des @pri

Posted By Maddoglady

"Des @pri"

About: Diabetes Services / Diabetic Eye Screening

(as the patient),

Appointment was great easy and well explained

However I believe it was a generic letter which was unfair as I didn't have drops and had to get a taxi home which cost alot of money and would put me off coming again. 

I didn't get drops so could easily of driven.

The text message sent is also very unclear

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Responses

Response from Amanda Griffin, Programme Manager, Diabetic Eye Screening, NHS Tayside 2 months ago
Amanda Griffin
Programme Manager, Diabetic Eye Screening,
NHS Tayside

Submitted on 13/02/2024 at 09:56
Published on Care Opinion at 11:20

picture of Amanda Griffin

Good morning Maddoglady,

My name is Amanda and I am the Service Manager for Diabetic Eye Screening here in Tayside. The appointment letter is indeed generic. We have to advise you might get drops during the screening process. It is recommended you do not drive for at least 2 hours after drops are administered if they are required so we like to make this clear at the outset. Unfortunately we have no way of knowing until we see you in the clinic if your pupils will require dilation or not. That being said, if this was your first appointment and you have not required drops the likelihood is that you will not require them at you next visit either, however this cannot be guaranteed.

I would be keen to hear any suggestions you may have in order to make our text messaging clearer for patients in the future? Perhaps you could drop me an email to our Admin inbox Tay.eyescreening@nhs.scot as we are always looking to improve our service wherever possible.

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