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I was looked after very well by the staff

Posted By Tolkien

"I was looked after very well by the staff"

About: Royal Alexandra Hospital / General Surgery (wards 19, 20, 24, 26 &29) Royal Alexandra Hospital / High Dependency Unit (HDU)

(as a service user),

My time in RAH..  First of alI, a massive thank you to MS Creamer, all the Theatre Staff and Doctors. What would we do without them?

I was looked after very well by the staff in HDU and Ward 24, both wards were very friendly, approachable, couldn't do enough day or night, helped me through everything, nothing was ever a problem to them. The patients I was in with all agreed the nurses made us laugh which hurt some times ... 🤭

May I also take the opportunity of thanking ERAS Nurse Amy, she was there answering questions even before I asked, she helped make me feel secure about going home and what to expect, this helped me tremendously and so a very special thanks to this amazing nurse.

I hate to add a downside  but I had a very negative send off by the bed manager, other than that thank you so much HDU & Ward 24.. RAHPaisley xx

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/02/2024 at 10:25
Published on Care Opinion at 10:25

picture of Nicole McInally

Dear Tolkien

Thank you for taking the time to share your feedback. It is great to hear that you were well looked after by the staff and that they were friendly and approachable. I am sure that Amy will be delighted to hear that she was able to reassure you about going home and the positive impact this had.

I am sorry to hear about your negative experience with the bed manager and this will be discussed with the team.

I wish you well wish you recovery.

Take Care

Nicole

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