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"The excellent care my sister and family received"

About: Royal Alexandra Hospital / Day Surgery Unit Royal Alexandra Hospital / High Dependency Unit (HDU)

(as a relative),

My sister had been admitted for day surgery at RAH recently. She experienced a reaction to the anaesthetic and had to be admitted to HDU where she remained for 6 days.

The day and night staff in the day theatre were very attentive to my sister and kept us as a family informed throughout.

I would like to extend a massive thank you on behalf of my family to them and the HDU staff for their excellent care and attention.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 15/02/2024 at 10:29
Published on Care Opinion at 10:29


picture of Kevin Torbet

Dear Sharry

Thank you so much for taking the time to tell us about your sister's experience of attending the Day Surgery/ HDU Department's of the Royal Alexandra Hospital.

I can only begin to imagine how worried your sister and the family must have been after she experienced a reaction to the anaesthetic while in for her operation. Hospitals can be a daunting place at the best of times so to hear she received excellent care and treatment in her time of need was very heart warming.

I have passed on your thanks to the team who have asked me to thank you for your kind words. It really means a lot.

I hope your sister is feeling a lot better and recovering well back at home.

Kind regards

Kevin

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